Frequently Asked Questions
Everything you need to know about your Emmiol shopping experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to our tracking portal. You can also view your order status directly in your Emmiol account dashboard.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry are final sale for hygiene reasons.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-7 business days. Please note that processing time at our warehouse can take an additional 1-3 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay depending on your shipping region.
How do I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the best fit.
Do you ship internationally?
Yes, Emmiol ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.